Privacy policy

Privacy Policy

Effective Date: 13.07.2026

At Printfluence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under the General Data Protection Regulation (GDPR) and applicable Portuguese law.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Irina Chukhlebova (ENI)

Rua 1 De Dezembro, 15, 1 ESQ, 4450-227 Matosinhos, Porto, Portugal

VAT Number: PT312220189

Email: love@printfluence.me

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide directly

Name
Billing address
Shipping address
Email address
Telephone number (if provided)
Order details
Payment information (processed securely by our payment providers)
Messages you send us

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Time zone
Website activity
Pages visited
Referring website
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

process and fulfil orders;
communicate with you about your purchase;
provide customer support;
process payments;
deliver products;
improve our website and services;
prevent fraud and protect our business;
comply with legal and tax obligations.

Where you have given your consent, we may also use your email address to send newsletters or marketing communications. You may unsubscribe at any time.

4. Legal Basis for Processing

Under the GDPR, we process personal data based on one or more of the following legal grounds:

performance of a contract;
compliance with legal obligations;
our legitimate interests;
your consent, where required.

5. Payment Information

Payments are processed securely through trusted third-party payment providers available through Shopify.

Printfluence does not store your full payment card details.

Payment providers process your information according to their own privacy policies and security standards.

6. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services.

Your data may be processed by Shopify in accordance with Shopify’s Privacy Policy and applicable data protection laws.

7. Shipping Partners

To deliver your order, we share the necessary information with our shipping providers.

This may include:

your name;
delivery address;
contact information where required.

We currently ship using CTT – Correios de Portugal.

8. Analytics

We may use analytics services to better understand how visitors use our website.

These services may collect information such as:

pages visited;
time spent on the website;
device type;
approximate location;
browser information.

This information helps us improve the customer experience.

Where required by law, analytics cookies will only be used with your consent.

9. Marketing

If you subscribe to our newsletter, we may send you updates about:

new collections;
product launches;
promotions;
seasonal offers;
company news.

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

10. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

remember your preferences;
keep your shopping cart active;
improve website performance;
analyse website traffic;
provide a better shopping experience.

Further information can be found in our Cookie Policy.

11. How Long We Keep Your Data

We retain personal information only for as long as necessary to:

fulfil your order;
comply with legal obligations;
resolve disputes;
maintain accounting and tax records.

Some information may be retained for longer periods where required by applicable law.

12. Sharing Your Information

We do not sell your personal information.

We only share personal data where necessary with trusted service providers, including:

Shopify;
payment providers;
shipping companies;
accounting or legal advisers;
government authorities where legally required.

These providers may only process your data for the services they provide to us.

13. International Transfers

Some of our service providers may process data outside the European Economic Area.

Where this occurs, appropriate safeguards are used to protect your personal information in accordance with the GDPR.

14. Your Rights

Under the GDPR, you may have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your personal data;
restrict processing;
object to processing;
withdraw consent;
request data portability;
lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us.

15. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

unauthorised access;
accidental loss;
misuse;
disclosure;
alteration;
destruction.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

16. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can remove it.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website together with its effective date.

19. Contact

If you have any questions about this Privacy Policy or the way we process personal data, please contact us.

Printfluence