Refund policy
Return & Refund Policy
Effective Date: 13.07.2026
At Printfluence, we want you to be delighted with your order. If something isn’t quite right, we’re here to help. This policy explains your rights and our return process in accordance with applicable European Union and Portuguese consumer protection laws.
1. Voluntary 30-Day Return Policy
In addition to your statutory rights, we offer a voluntary 30-day return policy.
You may request a return within 30 days of receiving your order, provided that the item:
- is unused and in its original condition;
- is free from damage or signs of use;
- is returned, where reasonably possible, in its original packaging;
- is accompanied by proof of purchase.
2. Your EU Right of Withdrawal
If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
Our voluntary 30-day return policy extends this statutory right.
Nothing in this policy limits or replaces your rights under applicable consumer protection legislation.
3. How to Request a Return
Please contact us before returning any item.
Email:
love@printfluence.me
Please include:
- your order number;
- your name;
- the reason for your return (optional for EU withdrawals);
- photographs if your item is damaged or incorrect.
Returns sent without prior authorisation may experience delays in processing.
4. Return Address
Returns should be sent to:
Irina Chukhlebova
Rua 1 De Dezembro, 15, 1 ESQ, 4450-227 Matosinhos, Porto, Portugal
5. Return Shipping Costs
Unless the item is:
- defective,
- damaged upon delivery, or
- supplied in error,
customers are responsible for the cost of returning the item.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.
6. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item:
- arrives damaged;
- contains a manufacturing defect; or
- is not the item you ordered,
please contact us within 72 hours of delivery.
To help us resolve the issue quickly, please include clear photographs of:
- the product;
- the packaging;
- any visible damage.
Where appropriate, we will offer a replacement, refund or other suitable solution.
7. Non-Returnable Items
The following items cannot be returned unless required by law:
- personalised or custom-made products;
- products made specifically to your requirements;
- gift cards.
8. Product Characteristics
Our products are produced in small batches using premium materials.
Please note that:
- colours may vary slightly depending on your screen, device and display settings;
- paper is a natural material, and slight variations in texture, shade or finish may occur between production batches;
- products featuring embossing, foil or other handcrafted finishing techniques may display small individual variations that are considered part of their unique character rather than defects.
These characteristics do not constitute faults.
9. Exchanges
We do not offer direct exchanges.
If you would like a different product, please return your original order (if eligible) and place a new order separately.
10. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved, your refund will be issued using the original payment method.
Refunds are normally processed within 14 days after we receive the returned goods or evidence that they have been sent back, whichever occurs first, in accordance with applicable law.
Please note that your bank or payment provider may require additional time to complete the transaction.
11. Items Showing Signs of Use
Customers are entitled to inspect products as they would in a physical shop.
However, if an item has been handled beyond what is necessary to establish its nature, characteristics or functionality, we reserve the right to reduce the refund to reflect any loss in value, where permitted by law.
12. B2B Orders
Orders placed by businesses are governed by separate commercial terms.
The consumer right of withdrawal does not generally apply to business purchases unless expressly agreed in writing.
13. Contact
If you have any questions regarding returns or refunds, please contact us:
Printfluence
Email: love@printfluence.me