Terms of service

Terms of Service

Effective Date: 13.07.2026

Welcome to Printfluence.

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Printfluence. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Printfluence is operated by:

Irina Chukhlebova (ENI)

Rua 1 De Dezembro, 15, 1 ESQ, 4450-227 Matosinhos, Porto, Portugal

VAT Number: PT312220189

Email: love@printfluence.me

2. Eligibility

By placing an order, you confirm that:

you are at least 18 years old or have permission from a parent or legal guardian;
the information you provide is accurate and complete;
you are legally capable of entering into a binding agreement.

3. Our Products

Printfluence creates premium greeting cards, paper goods and stationery produced in small batches.

We continuously improve our products and reserve the right to update designs, packaging or specifications without prior notice where such changes do not materially affect the product.

4. Product Information

We make every reasonable effort to ensure that product descriptions and photographs accurately represent our products.

However:

colours may vary depending on your screen or device;
natural paper stocks may differ slightly between production batches;
embossed, foiled and handcrafted finishes may display small individual variations.

These variations are normal and do not constitute defects.

5. Pricing

All prices displayed on the website are shown in the applicable currency.

Where required by law, VAT will be applied during checkout according to the destination country.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

6. Orders

After placing an order, you will receive an email acknowledging receipt.

This confirmation does not constitute acceptance of your order.

A contract is formed only once your order has been accepted and prepared for dispatch.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

pricing errors;
suspected fraud;
payment issues;
product unavailability;
technical errors.

If payment has already been received, any cancelled order will be refunded in full.

7. Payment

We accept the payment methods displayed during checkout.

All payments are processed securely through our authorised payment providers.

We do not store your payment card information.

8. Shipping

Shipping is governed by our separate Shipping Policy.

Delivery times are estimates only and cannot be guaranteed.

Ownership of goods passes to you once payment has been received in full and the goods have been delivered.

Risk of loss or damage passes upon delivery.

9. Returns & Refunds

Consumer purchases are governed by our Returns & Refunds Policy.

Nothing within these Terms limits your statutory rights under applicable consumer protection legislation.

10. Intellectual Property

All content on this website, including but not limited to:

artwork;
illustrations;
product designs;
photographs;
logos;
graphics;
text;
branding;
website design;

is the intellectual property of Printfluence or its licensors and is protected by applicable copyright, trademark and intellectual property laws.

Many Printfluence designs are created exclusively for us by independent illustrators from around the world. Purchasing our products does not transfer any intellectual property rights. All artwork remains protected by copyright and may not be reproduced, scanned, copied, distributed or used for commercial purposes without prior written permission.

No content may be copied, reproduced, distributed or used without prior written permission.

11. Use of Our Website

You agree not to:

use the website unlawfully;
interfere with the operation or security of the website;
introduce malicious software;
attempt unauthorised access to our systems;
copy website content for commercial purposes.

12. Product Availability

Occasionally products may become unavailable after an order has been placed.

If this occurs, we will contact you promptly and offer:

a full refund;
an alternative product (if available); or
another mutually agreed solution.

13. Personalised Products

Products made specifically for you, including personalised items, cannot normally be cancelled or returned unless they are faulty or required by applicable law.

14. Wholesale (B2B) Orders

Business purchases are governed by separate commercial terms agreed between Printfluence and the customer.

Unless required by law, consumer rights relating to withdrawal and cancellation do not apply to business purchases.

15. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

To the fullest extent permitted by law, Printfluence shall not be liable for:

indirect losses;
consequential damages;
loss of business;
loss of profits;
loss of goodwill;
delays caused by third parties or events beyond our reasonable control.

Our total liability relating to any purchase shall not exceed the amount paid for the relevant order.

16. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control, including but not limited to:

natural disasters;
pandemics;
strikes;
transport disruptions;
customs delays;
governmental actions;
power failures;
internet outages.

17. Privacy

Your personal information is processed in accordance with our Privacy Policy.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Portugal.

Where mandatory consumer protection laws apply in your country of residence, those rights remain unaffected.

Any disputes that cannot be resolved amicably shall be subject to the jurisdiction of the Portuguese courts, unless otherwise required by mandatory consumer legislation.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website together with its effective date.

Continued use of the website constitutes acceptance of any updated Terms.

20. Contact

If you have any questions regarding these Terms, please contact us.

Printfluence