Shipping policy

Shipping Policy

Effective Date: 13.07.2026

At Printfluence, we carefully pack every order to ensure it arrives safely and beautifully. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are usually prepared for dispatch within 1–3 business days.

During busy periods, product launches, holidays or promotional events, processing times may be slightly longer. If a significant delay occurs, we will let you know as soon as possible.

Orders are processed from Portugal.

2. Shipping Carrier

We currently ship orders using:

CTT – Correios de Portugal

Depending on the destination and local postal services, parcels may be delivered by CTT’s international partners once they reach the destination country.

3. Delivery Destinations

We ship to most countries worldwide.

If your country is unavailable at checkout, please contact us at:

love@printfluence.me

We will be happy to check whether shipping can be arranged.

4. Estimated Delivery Times

Delivery times are estimates and may vary depending on customs, local postal services and seasonal demand.

Typical delivery times are:

Destination

Estimated Delivery

Portugal

1–3 business days

Spain

3–6 business days

European Union

4–10 business days

United Kingdom

5–12 business days

USA & Canada

7–20 business days

Australia & New Zealand

10–25 business days

Rest of the World

7–25 business days

Delivery estimates are not guaranteed.

5. Shipping Costs

Shipping costs are calculated during checkout based on:

  • destination;
  • parcel weight;
  • selected shipping option.

Any available free shipping promotions will be clearly displayed at checkout.

6. Customs, Duties & Taxes

European Union

Orders delivered within the European Union are generally not subject to import duties.

Outside the European Union

Orders shipped outside the European Union may be subject to:

  • customs duties;
  • import taxes;
  • VAT;
  • customs handling fees.

These charges are determined by the destination country and remain the responsibility of the customer.

Unfortunately, we are unable to predict or reimburse these charges.

7. Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If an incorrect address has been provided, please contact us immediately.

If your order has not yet been dispatched, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that address changes will be possible.

If a parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

8. Lost Parcels

If your parcel appears to be delayed, please contact us.

We will gladly assist in opening an investigation with the shipping carrier where appropriate.

A parcel is generally considered lost only after the carrier officially confirms that it cannot be located.

9. Damaged Deliveries

If your parcel arrives visibly damaged, we recommend:

  • taking photographs before opening the parcel whenever possible;
  • keeping all original packaging;
  • contacting us within 72 hours of delivery.

Please send photographs showing:

  • the parcel;
  • the packaging;
  • the damaged product.

We will work with you to resolve the issue as quickly as possible.

10. Failed Deliveries

If delivery cannot be completed because:

  • the parcel is not collected from a collection point;
  • repeated delivery attempts are unsuccessful;
  • the address provided is incorrect;

the parcel may be returned to us.

In such cases, additional shipping costs may be charged before the parcel is resent.

11. Multiple Orders

Unless otherwise requested, separate orders may be shipped individually.

If possible, we may combine multiple orders placed within a short period of time.

12. Packaging

Every Printfluence order is carefully packed to help ensure it arrives in excellent condition.

While we make every effort to protect your products during transit, occasional damage may occur due to circumstances beyond our control. If this happens, please contact us as soon as possible.

13. Delivery Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

  • customs inspections;
  • adverse weather conditions;
  • transport disruptions;
  • strikes;
  • public holidays;
  • force majeure events.

14. Business Orders

Business orders may be shipped under separate commercial arrangements.

Delivery schedules for wholesale orders may differ from those shown above and will be confirmed individually where applicable.

15. Contact

If you have any questions regarding shipping or delivery, please contact us:

Printfluence

Email: love@printfluence.me